The 4 Questions
Whenever you must communicate an idea or concept, there are 4 questions you must answer to maximize the effectiveness of your message. By making sure each of these 4 questions are answered in your presentation you will hold the attention of more people in the room and get more of them to take action on what you are saying. You will also avoid giving a presentation that people are not interested in because they don’t see any benefit.
In this post we answer the first of the four questions.
Why
In your opening sentences you want to answer the question “Why should I listen to you?” You do this by outlining clear and tangible outcomes that make this information important. People are inundated with information these days and need a good reason to give their full attention. By answering “Why” in the opening you give them reason to pay attention to what you have to say.
Compare these two openings:
1. Today I want to talk to you about how to run an effective meeting. As you all know, running an effective meeting is part of the tool set every good manager needs. Meetings are an essential part of the communication process. There are three points I want to make today about running effective meetings. They are……….
2. Today I want to talk to you about how to run an effective meeting. I’m going to outline 3 things you need to do in every meeting you run. In fact, if you do these three things, you will be able to cut your meeting time in half, boost your productivity by 30%, and create an experience that soon becomes the highlight of everyone’s week.
Also by doing these three things you are going to avoid those long boring meetings where nothing gets decided, and everyone in the room would rather be someplace else.
So here you can see two different openings but the second one is vastly more impacting. Notice that in the first opening it sounds like an essay from English class. Wordy, proper, but not grabby. Our goal is to communicate a message not impress people with poise, and grammer.
The second opening does two things. First it outlines there are 3 things you need to do in every meeting you run but does not tell you what they are yet. This helps build interest. Secondly it gives reasons why you want to do these three things:
1. Cut your meeting time in half
2. Boost your productivity by 30%
3. Create a time that soon becomes the highlight of everyone’s week
These are all “Approach Motivations”. They outline positive outcomes we want.
Then the opening provides some “Avoidance Motivation” by giving what you will avoid if you do these three things.
“avoid those long boring meetings where nothing gets decided, and everyone in the room would rather be someplace else.”
A certain segment of the population are driven more by approach motivation whereas the rest are driven predominantly by avoidance motivation. Including both of these in your intro creates a compelling answer to the question, “Why should you listen to me?”
Next entry we will cover the other three questions you need to answer in every speech or presentation.
Question Three – How
Answering “How” is especially important for those people who really want the practical steps outlined for them. This type of learning style does not care as much about why or what, they just want the action steps to take. This is the learning style that doesn’t bother to read the introduction or forward to books or even the first few chapters. They want to jump ahead to the solutions. Of course having practical steps to take in any speech is a good idea but a certain segment of the population needs to hear this if you are going to keep their attention.
So lets take the example we used above about metabolism and weight loss. We have already answered “Why” and then “What”. So next we can segue into a series of steps on how someone might speed up their metabolism. It might be the top 5 foods to eat, or the the 7 things you can do today to speed up your metabolism. This practical list of steps will really meet the needs of this learning style.
Question Four
The last question we want to answer is “What if”. For example, “If I start eating the five foods you are telling me to eat, what should I look for, or how will I know if it is working.” In this step we are telling people what to look for “if” they have done the steps above. This helps people create their own feedback system which is important for any sense of achievement to take place.
So there you have it. Four questions you want to answer in most speeches you give, no matter how long they are. So next time you have to give a speech or convince your employees of something at your next meeting consider structuring your presentation to answer the four questions.
Good Luck
Leave a comment below,
James