Oh Captain My Captain.

Oh Captain My Captain.

How to Inspire Loyalty in Your Staff On a flight to Atlanta with a group of angry passengers, this Delta Airlines Pilot shows when to draw the line and stick up for your staff.  ...
Should you be friends with those you lead?

Should you be friends with those you lead?

My friend wasn’t impressed with my suggestion. In fact, I caught him rolling his eyes ever so slightly. He was a bank manager that had just taken over a new branch and we were having a discussion about leadership. I asked him if he was doing anything to get to know...
How to Challenge an Employee

How to Challenge an Employee

How to Challenge an Employee When you need an employee to raise their game, make sure you understand this important cycle that nearly all people go through when challenged by someone in...
How to Train Your Staff

How to Train Your Staff

How To Train an Employee Download the blank Development Wheel which you can use to help begin a training conversation with an employee. Development-Wheel-Templates Here are the 8 steps again in case you missed them: Pick an employee. Break their role down into 4-6...

The Power of Thinking Big

Changing The World a Cabin at a Time. Vision captures the hearts and imaginations of those you lead, but if you’re team has been stuck in a routine lately, how do you come up with a new one? A compelling vision does not have to be complicated. Sometimes...